Todd’s Resume

Design Process/Facilitation

  • Wire-framing

  • DVT, PBVT and UAT

  • Rapid Prototyping

  • Agile Project Management Fundamentals

  • Creating/facilitating training material in person and via remote.

CMS/CRM/Telecommunications Systems

  • Maxim CRM

  • Siebel CRM

  • Salesforce

  • Legacy Telstra Applications

    • FLEXCAB, MICA, NPAMS, CAS, AXIS, MAGPIE, MODINI

  • CISCO Broadsoft VOIP Systems

  • System7

  • CMS/SMS Configuration, Advanced Broadband Assurance Tools

  • Splunk

  • nbnCo Service Portal

Cloud / Creative Tools

  • Microsoft Office 365

  • Adobe Creative Suite

  • Google Workspaces

  • Apple Device Configurator

  • XCode

  • Final Cut Pro X

  • TradingView and IRESS ViewPoint

  • WYSIWYG Web Creation

    • Squarespace

    • Wordpress

 

Education

  • Certificate III in Retail Operations - 2015

  • Certificate III in Information Technology and Digital Media - 2014

  • CISCO CCNET - 2014

  • Certificate of Education - Fraser Coast Anglican College - 2014

  • Agile Project Management Fundamentals - Elabor8 - 2020

Experience

Telstra Corporation

NBN SME - Escalation Management - 2018.04 - Present

  • Case manage escalated orders/issues to completion

  • Efficiently manage communication with all stakeholders and customers.

  • Drive to completion of all orders/enquiries within SLA.

  • Upscaling/Facilitation of new processes

  • Conduct root cause analysis and work with peers effectively.

  • Minimise revenue loss through application and adherence of national process and procedures

NBN SMB/GES QA / Sales Support 2015.02.23 - 2018.04

• Accurate Quality Assurance of NBN SMB/TEG/GES orders, order validation and extensive knowledge ofNBN QA/OB Procedures.

• Extensive research/knowledge in Telstra SMB products and services.

• Strategic development of training material for in team consultants.

• PBVT/UAT and embedding of: Telstra Air, OneView,Maxim ASTA, FWOW HR platforms.

Famed Images

2013.04 - Present

  • Photography of; weddings, corporate events, live bands, food and beverages and portraits.

  • Design and implementation of End User/Client delivery services.

References

Please view my references in the “Full Resume” at the top of this page to ensure SEO privacy. Thanks