Todd’s Resume
Design Process/Facilitation
Wire-framing
DVT, PBVT and UAT
Rapid Prototyping
Agile Project Management Fundamentals
Creating/facilitating training material in person and via remote.
CMS/CRM/Telecommunications Systems
Maxim CRM
Siebel CRM
Salesforce
Legacy Telstra Applications
FLEXCAB, MICA, NPAMS, CAS, AXIS, MAGPIE, MODINI
CISCO Broadsoft VOIP Systems
System7
CMS/SMS Configuration, Advanced Broadband Assurance Tools
Splunk
nbnCo Service Portal
Cloud / Creative Tools
Microsoft Office 365
Adobe Creative Suite
Google Workspaces
Apple Device Configurator
XCode
Final Cut Pro X
TradingView and IRESS ViewPoint
WYSIWYG Web Creation
Squarespace
Wordpress
Education
Certificate III in Retail Operations - 2015
Certificate III in Information Technology and Digital Media - 2014
CISCO CCNET - 2014
Certificate of Education - Fraser Coast Anglican College - 2014
Agile Project Management Fundamentals - Elabor8 - 2020
Experience
Telstra Corporation
NBN SME - Escalation Management - 2018.04 - Present
Case manage escalated orders/issues to completion
Efficiently manage communication with all stakeholders and customers.
Drive to completion of all orders/enquiries within SLA.
Upscaling/Facilitation of new processes
Conduct root cause analysis and work with peers effectively.
Minimise revenue loss through application and adherence of national process and procedures
NBN SMB/GES QA / Sales Support 2015.02.23 - 2018.04
• Accurate Quality Assurance of NBN SMB/TEG/GES orders, order validation and extensive knowledge ofNBN QA/OB Procedures.
• Extensive research/knowledge in Telstra SMB products and services.
• Strategic development of training material for in team consultants.
• PBVT/UAT and embedding of: Telstra Air, OneView,Maxim ASTA, FWOW HR platforms.
Famed Images
2013.04 - Present
Photography of; weddings, corporate events, live bands, food and beverages and portraits.
Design and implementation of End User/Client delivery services.
References
Please view my references in the “Full Resume” at the top of this page to ensure SEO privacy. Thanks